Non-refundable means that if you are to cancel your booking – you forfeit the booking and will not get any money back except in extraordinary circumstances such as death or military orders.
Refundable means that upon cancellation of a booking you are entitled to get parts or all of your money back depending on the fare rules of the ticket or hotel voucher in question.
We can handle this for you. Kindly contact flights@traveltank.com for swift help with your date changes.
For flight cancellations please contact flights@traveltank.com. Our team will review the rules of the ticket and advise accordingly. Tickets are either refundable, partially refundable or non-refundable.
Cancellation charges vary from airline to airline. Please contact flights@traveltank.com for further help with your cancellation.
We are sorry about this. Kindly contact flights@traveltank.com and we will be more than happy to query the airline for a refund!
This may or may not be possible as it is dependent on the type of ticket purchased. Please contact flights@traveltank.com to see whether your ticket can be partially refunded.
Yes and No. It rests on the airline and the rules of your ticket – you can leave a ticket open for up to one year by placing an extended travel date on the booking.
Some airlines do not allow bookings to be left open indefinitely. Kindly contact flights@traveltank.com for more help on this.
Tickets cannot be transferred from one person to another. Please contact flights@traveltank.com to see other available options.
Please contact hotels@traveltank.com to see your options regarding hotel-booking cancellations.
Cancellation charges vary from hotel to hotel. Please contact hotels@traveltank.com for further help with your cancellation.
For changes to your hotel reservation please contact hotels@traveltank.com.
Not all booked activities can be refunded. Please contact activities@traveltank.com to see if your activity is refundable. If it is refundable we will also advise you on any cancellation charges.
If your flight, hotel or activity booking is refundable we usually advise customers to give a period of 6 to 8 weeks depending on the airline, hotel or activity vendor. Refund timelines are relative to the particular service provider and not TravelTank.